1. Overview

At SRC Software, we strive to provide the best billing and inventory management solution for your business. We understand that circumstances may change, and we aim to make our refund and cancellation process fair and transparent.

This Refund Policy applies to all subscription plans purchased directly from SRC Software through our website. If you purchased through a reseller or partner, please refer to their refund policy.

2. Free Trial Period

All new users are eligible for a 14-day free trial with full access to all features of their chosen plan. During the trial period:

No credit card or payment information is required.
You get complete access to all features without any restrictions.
You can evaluate whether our Service meets your business needs.
We will notify you 3 days before your trial expires.
If you choose not to subscribe, your account will be automatically downgraded to limited access.
Your data will be retained for 30 days after trial expiry for you to export.

3. Subscription Cancellation

3.1 How to Cancel

You can cancel your subscription at any time through any of the following methods:

Account Dashboard: Go to Settings → Billing → Cancel Subscription
Email: Send cancellation request to billing@srcsys.co.in
Phone: Call our billing team at +91 98765 43210 (Mon-Sat, 9 AM - 7 PM)

3.2 What Happens After Cancellation

Your subscription remains active until the end of your current billing period.
You continue to have full access to all paid features until the period ends.
No further charges will be made to your account.
Your data remains accessible for 30 days after the subscription ends.
You can export all your data (invoices, customers, products, reports) during this period.
After 30 days, your data is permanently deleted from our active servers.

3.3 Reactivation

If you change your mind, you can reactivate your account within 30 days of cancellation. Your data will be restored, and billing will resume at your previous plan rate.

4. Refund Eligibility

When Refunds Are Provided

Service Unavailability: If the Service is unavailable for more than 48 continuous hours due to our server or infrastructure failure (excluding scheduled maintenance).
Billing Error: If you were charged an incorrect amount due to a technical error on our part.
Duplicate Payment: If you were charged multiple times for the same billing period.
Feature Not Delivered: If a feature explicitly promised in your plan is not functional for more than 7 days after reporting.
14-Day Money-Back Guarantee: For first-time subscribers on annual plans only, if you request a refund within 14 days of payment.

When Refunds Are NOT Provided

Change of Mind: If you simply decide not to use the Service anymore.
Partial Month Usage: No pro-rated refunds for unused days in a billing cycle.
Downgrade: Moving from a higher plan to a lower plan mid-cycle.
Lack of Feature: If a feature was not listed in your plan at the time of purchase.
Internet Issues: Inability to access due to your own internet connection problems.
Violation of Terms: If your account was terminated for violating our Terms of Service.
Third-Party Charges: Payment gateway processing fees are non-refundable.

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

Send an email to billing@srcsys.co.in with the subject "Refund Request - [Your Invoice Number]".
Include your registered email address, invoice number, and detailed reason for the refund request.
Attach any supporting evidence (screenshots, error logs, billing receipts).
Our team will acknowledge your request within 24 business hours.
We will review your request and respond within 5-7 business days.

5.2 Refund Timeline

Approval: 5-7 business days from request submission.
Processing: 3-5 business days after approval.
Credit Card/Debit Card: 7-10 business days to appear on your statement.
UPI/Net Banking: 5-7 business days to reflect in your bank account.
NEFT Transfer: 3-5 business days after processing.

5.3 Refund Method

Refunds are processed to the original payment method used for the purchase. If the original method is no longer valid, we will issue the refund via NEFT to your registered bank account after verification.

6. Plan Upgrades and Downgrades

6.1 Upgrading Your Plan

You can upgrade from a lower plan to a higher plan at any time.
The price difference is calculated on a pro-rated basis for the remaining billing period.
Upgrade takes effect immediately upon payment of the difference.
All your existing data and settings are preserved.

6.2 Downgrading Your Plan

You can downgrade from a higher plan to a lower plan at any time.
The new rate applies from your next billing cycle.
No refund is provided for the remaining period of the current billing cycle.
Features exclusive to the higher plan will be deactivated at the start of the next cycle.
Your data from premium features will be retained but inaccessible until you upgrade again.

7. Annual Plan Specific Terms

Annual plans are billed once per year at a 20% discount compared to monthly billing.
Annual subscribers are eligible for the 14-day money-back guarantee from the date of payment.
After 14 days, annual plan cancellations do not qualify for refunds.
If you cancel an annual plan mid-year, your account remains active until the end of the paid period.
Early termination of an annual plan does not qualify for pro-rated refunds (except within the 14-day guarantee).

8. Special Circumstances

We understand that exceptional situations may arise. The following circumstances will be reviewed on a case-by-case basis:

Medical emergencies preventing business operation.
Natural disasters affecting your business location.
Business closure or bankruptcy with proper documentation.
Death of the account holder (documentation required).

Contact our billing team at billing@srcsys.co.in with relevant documentation for consideration.

Need Help With a Refund?

Our billing team is here to assist you with any questions about refunds or cancellations.

billing@srcsys.co.in +91 98765 43210

Refund & Cancellation Policy